For all appointments to be approved a non-refundable deposit is required at the time of booking. If deposit is not paid, the appointment will not be booked and can be given to someone else without notice. If you are to rebook at your appointment, the deposit will roll over to your next booking. If you do not rebook the deposit will be taken off your total.
72 hours prior to your appointment you will receive a text message to confirm your appointment. Please reply ASAP to avoid any cancellation fees.
Your deposit is transferable to another date only once within 4 weeks of your original appointment, after that you will lose your deposit and a new deposit is required.
Cancellations (this includes rescheduling) within 48 hours of your appointment will lead to your deposit being forfeited. If you would like to rebook a new deposit is required.
Prepaid treatments: all policies still apply - the penalised amount will be deducted from what you have paid for the treatment. The remaining balance will need to be paid at your next appointment.
Appointments that are cancelled or needing to be rescheduled within 3 hours of your appointment will be treated as a no show.
No show clients are not tolerated. If you do not show to your allocated appointment time your deposit will be forfeited or a service will be redeemed if you have a treatment package. If you would like to rebook, you will be required to pay for your next appointment in full at the time of booking.
If you are to late cancel once rebooked, the whole amount paid will be forfeited or another service
redeemed.
Clients who are 10 minutes or more late will either be treated as a no show and be rescheduled or receive their treatment in the allocated time left, only if possible. If this is the case, quality of treatment cannot be guaranteed.
Certain treatments may require specific preparation prior to your appointment. This will be advised to you either in your consultation form or at the time of booking. If you arrive to your appointment and have not followed the preparation for treatment correctly, your appointment will be rescheduled/cancelled and your deposit forfeited. To rebook a new deposit will be required.
Gift cards have an expiration of 3 years from purchase date. Gift cards cannot be redeemed for cash.
If you have received a gift card all cancellation and no show policies still apply. The penalised amount will be deducted from your gift card.
Due to the nature of the services provided and insurance policies, Lacuna Aesthetics is a child free studio. Please come to your appointment alone. If you arrive with your child, your appointment will be rescheduled and your deposit forfeited.
We understand that things can come up last minute, but as a small business late cancellations can cause a big impact which is why these policies are in place.
Please respect our time as we respect yours ♡
All prepaid treatment sales are final. Strictly no refunds for change of mind.
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